• How do I place an order?

    If you would like to place an order with us for Gift Cards or eGift Cards, you will be directed to our online order website at Sainsburys and Argos Gift Cards (sainsburysargosgiftcard.co.uk). 

    Please complete the order form with your order requirement and this will submit your details into our system. We will then generate a pro-forma invoice confirming all your order information ready for payment. The invoice will show the total order value less any applicable discount.

    If required, you can add a PO into the PO field on order placement or can leave blank as required.

  • Are discounts available when purchasing Sainsbury’s, Argos and Habitat Gift Cards?

    Discounts are available on selected Gift Card products and orders over £1,000. Please note discounts are not available on the purchase of Sainsbury’s Fuel Payment Cards.

    Please see the qualifying discount structure for Argos, Habitat and Sainsbury’s Gift Cards by clicking the following link: https://sainsburysargosgiftcard.co.uk/discounts

  • How long does it take to receive my order?

    eGift Cards are delivered to the email address provided within 1 working day of payment being received. Physical Gift Cards are despatched to the address provided within 2 working days of payment being received.

  • How will I receive my order?

    Once payment is received, we will despatch your order to you. eGift Cards will be delivered to you within 1 working day of payment being received; these are delivered via email with a spreadsheet containing the eGift URL’s. A SMS passcode is sent to the mobile phone number provided on order placement and this is used to unlock the spreadsheet containing the eGift Card URLs. Physical Gift Cards will be despatched within 2 working days of payment being received, delivered by our courier DPD. Gift Cards will be active on receipt and do not require activation.

  • Where can I redeem my Gift Cards?

    Argos Gift Card
    In Argos stores & online at www.argos.co.uk

    Argos eGift Card
    In Argos stores & online at www.argos.co.uk

    Habitat eGift Card
    Online at www.habitat.co.uk and in Argos stores & online at www.argos.co.uk.

    Sainsburys Gift Card
    In Sainsbury’s stores & at Sainsburys Online Groceries only. The maximum value that may be redeemed by a customer in one online grocery transaction is £250. Product exclusions apply. Please see list of exclusions here Sainsbury’s Gift Card (sainsburys.co.uk)

    Sainsburys eGift Card
    In Sainsbury’s stores & at Sainsbury’s Online Groceries only.  The maximum value that may be redeemed by a customer in one online grocery transaction is £250. Product exclusions apply. Please see list of exclusions here About Sainsbury’s eGift-card (sainsburys.co.uk)

    Sainsburys Groceries eGift Card
    In Sainsbury’s stores only, product and category exclusions apply.
    Please see list of exclusions here Sainsbury’s Gift Card (sainsburys.co.uk)

    Sainsburys Fuel Payment Card
    Sainsbury’s Fuel Payment Cards may be redeemed in full or part payment against Diesel or Petrol at Sainsbury’s Petrol Filling Stations only.

    Please see list of exclusions here: Sainsbury’s Gift Card (sainsburys.co.uk)

    Multi Brand Gift Card
    In Argos Stores & Online at www.argos.co.uk.
    In TU.co.uk or Habitat.co.uk
    In Sainsbury’s stores & at Sainsburys Online Groceries only. The maximum value that may be redeemed by a customer in one online grocery transaction is £250. Product exclusions apply

    Please see list of exclusions here Sainsbury’s Gift Card (sainsburys.co.uk)

    Multi Brand eGift Card
    In Argos Stores & Online at www.argos.co.uk.
    In TU.co.uk or Habitat.co.uk
    In Sainsbury’s stores & at Sainsburys Online Groceries only. The maximum value that may be redeemed by a customer in one online grocery transaction is £250. Product exclusions apply

    Please see list of exclusions here Sainsbury’s Gift Card (sainsburys.co.uk)

  • Can you top up Gift Cards, eGift Cards and Fuel Payment Cards instore?

    B2B Gift Cards, eGift Cards and Fuel Payment Cards cannot be topped up in-store.

  • Is change given in business-to-business Gift Cards,eGift Cards and Fuel Payment Cards?

    We cannot give change at the checkout. Gift Cards,  eGift Cards and Fuel Payment Cards cannot be exchanged for cash.

  • Can I transfer my Gift Card, eGift Cards and Fuel Payment Cards balance onto a Gift Card Instore?

    No, you are unable to transfer the balance of a Gift Card, eGift Card or Fuel Payment Cards onto a Gift Card instore.

  • Do I need to activate my Gift Card, eGift Card or Fuel Payment Card?

    No, your Gift Card, eGift Card or Fuel Payment Card will be active upon receipt and do not require activation.

  • How do I access the eGift Card URLs?

    The eGift Card URLs can be accessed via the ‘click here’ link included in the email confirming your eGift Card order is ready. This will then start to download your spreadsheet containing the eGift Card URLs. To then access the file, you will need to enter the password which was sent to the mobile number via SMS provided on order placement.

  • Where do I find the eGift Card URLs within the excel file provided?

    Once you’ve accessed the excel file, the eGift Card URLs can be found in column B. The URLs can then be downloaded from the file and sent onto your chosen recipients. Alternatively, please ensure the eGift Card URLs are stored securely.  We advise you do not share or forward this excel file with others as contains live eGift Card URLs.

  • I can’t seem to access the excel file containing the eGift Card URLs. What do I do?

    We would ask if you could please clear your cache before attempting to download the eGift Cards, by doing a (control F5) CRTL + F5 please. You will have also received a file password via SMS to then unlock your spreadsheet. If you don’t receive your password within 30 minutes of receiving this email, please contact the Sainsbury’s Argos Gift Card team at afb.giftcards@sainsburys.co.uk.

  • Where can I redeem my Argos Gift Cards and Argos eGift Cards?
    Argos Gift Card In Argos stores & online at www.argos.co.uk
    Argos eGift Card In Argos stores & online at www.argos.co.uk
    Habitat eGift Card Online at www.habitat.co.uk and in Argos stores & online at www.argos.co.uk
  • How many Argos Gift Cards or eGift Cards can I use online?

    You can use up to 3 Argos Gift Cards/eGift Cards online in one transaction. You can pay for your order in full with Gift or eGift Cards. Alternatively, they can be used to partially pay, in combination with other payment types. There’s no limit when using Gift Cards in-store.

  • Can I use an Argos Gift Card or eGift Card online?

    If your card starts with 10000 or 98260 and has a 4-digit security PIN then you can use it online or in-store. It doesn’t matter if it is an eGift Card or physical Gift Card. At Checkout choose ‘Gift Cards’ as your payment option and you’ll be able to pay either part or the full amount this way.

    If your card doesn’t have a 4-digit PIN, then you’ll only be able to use it in-store.

  • Can I use my Argos Gift Card or eGift Card for items that I want delivered?

    If your card has a 4-digit security PIN and the card number starts with 10000 or 98260 then then you can pay for Argos orders, including delivery, with a Gift Card or eGift Card.

    If you don’t have a 4-digit security PIN, then you’ll only be able to use your Gift Card in-store.

  • Can I use my Argos Gift Cards or eGift Cards in Sainsbury’s?

    No, Argos Gift Cards cannot be used in Sainsbury’s stores.

  • Where can I redeem my Sainsbury’s Gift Cards?
    Sainsbury’s Gift Card In Sainsbury’s stores & at Sainsbury’s Online Groceries. Product exclusions apply. Please see list of exclusions here Sainsbury’s Gift Card (sainsburys.co.uk)
    Sainsbury’s eGift Card In Sainsbury’s stores & at Sainsbury’s Online Groceries only.  The maximum value that may be redeemed by a customer in one online grocery transaction is £250. Product exclusions apply. Please see list of exclusions here About Sainsbury’s eGift-card (sainsburys.co.uk)
    Sainsbury’s Groceries eGift Card In Sainsbury’s stores only, product and category exclusions apply. Please see list of exclusions here Sainsbury’s Gift Card (sainsburys.co.uk)
    Sainsbury’s Fuel Payment Card Sainsbury’s Fuel Payment Cards may be redeemed in full or part payment against Diesel or Petrol at Sainsbury’s Petrol Filling Stations only. Please see list of exclusions here Sainsbury’s Gift Card (sainsburys.co.uk)

     

  • How can I check the balance and/or expiry date for my Gift Card and Fuel Payment Card?

    You can manage your Gift Card, eGift Card and Fuel Payment Card online by registering your card here. This facility will allow you to view your balance and transactions history. If you have already registered click here to log into your account. Once you register your card, you will have access to an online account facility where you will have the following functions:

    • Balance enquiry
    • Transaction history
    • Block your card if lost or stolen
    • If your physical Gift Card has a QR code on the back of the card, you can scan this QR code with a smart phone device and follow the link provided to confirm your current card balance and the expiry date of your card.

    Alternatively, you can check your balance via the following options:

    • Our automated phone line on 0800 636 262 you will need the 19-digit card number and PIN for this process.
    • Ask a store colleague at the till to complete a balance check.  Note, we will also provide you with a receipt after each transaction to confirm the balance.
    • Once you have purchased something with your Gift Card or eGift Card you will be given a till receipt and a Gift Card statement which will show your opening and closing balance.
    • For Argos Gift Cards and eGift Cards, you can also log in to ‘Your Account ‘and head to the ‘Gift Cards’ section. When you reach the balance checker, enter these 2 numbers

      1. Either the 19- or 20-digit card number
      2. The 4-digit security PIN
    •  If there is a QR code on the back of your Gift Card, you can scan this to receive an instant balance.
  • How do I check the expiry on a Gift Card, eGift Card and Fuel Payment Card?

    Sainsbury’s Gift Card and eGift Card:
    The standard expiry for Sainsbury’s Gift Cards is 24-month. The expiry date is set when the Gift Cards are activated. For eGift Cards, the expiry date is detailed on the eGift card itself, so please refer to this for further information. Gift vouchers and Food Tokens also have an expiry date which is clearly printed on the reverse of the Voucher.

    Fuel Payment Card:
    A Fuel Payment Card expires on the date shown on the Fuel Payment Card, which is 1 month or 12 months from the date of initial activation.

    Argos Gift Card and eGift Card:
    All Gift Cards or eGift Cards hold an expiry date, please refer to the back of your card or details on your eGift Card for further information. If this is not detailed, please use the online balance and expiry date checker in the My Account section of the website online account or by registering your card here. If you have already registered click here to log into your account. 

    Multi Brand Gift Card and eGift Card:
    The value of the Multi Brand Gift Card expires 60 months from the date of initial activation.

    If you don’t use the value of the Gift card, eGift Card or Fuel Payment Card within the valid time frame given, any remaining balance will be cancelled, and we aren’t able to extend or re-activate cards beyond the advertised date. If you require further support, please contact Customer Services at Contact us (sainsburys.co.uk).

  • How can I see my transaction history?

    You can manage your transactions online by registering your Gift card, eGift Card or Fuel Payment Card here. If you have already registered click here to log into your account. Once you register your card, you will have access to an online account facility where you will be able to view the transaction history.

    For Argos Gift Cards and eGift Cards, you can also us the contact us page located here, www.argos.co.uk/help/contact-us and we will support you with your query. Due to GDPR, we are limited in the data we can share on how the Gift Card has been redeemed.

  • How can I block my Gift Card, eGift Card or Fuel Payment Card?

    Logging into your account will allow you register your Gift Card, eGift Card or Fuel Payment Card and allow you to block your card if lost or stolen. You can manage your Gift Card, eGift Card or Fuel Payment Card online by registering your card here. If you have already registered, click here to log into your account.

  • What happens if my Gift Card, eGift Card or Fuel Payment Card is lost, stolen or damaged?

    Treat your Gift Card, eGift Card or Fuel Payment Card as cash as it cannot be replaced if lost, damaged or stolen.

    Sainsbury’s is not responsible for any unauthorised use of Sainsburys Gift Card, eGift Card or Fuel Payment Card. If further support is required, please contact Customer Services at Contact us (sainsburys.co.uk).

    Argos Ltd cannot be held liable for lost, stolen or damaged Gift Cards and they will not be replaced. If further support is required, please contact Customer Services at (www.argos.co.uk/help/contact-us).

  • How can I redeem my Sainsbury’s eGift Cards in store?

    Customers will need to access the URL to obtain the eGift Card template to access the barcode and GC number / PIN. eGift Cards can be redeemed from a smart phone device or printed and taken into store. After each use In-Store any remaining balance on the eGift Card will be printed on a receipt. It is the recipient’s responsibility to retain the receipt as evidence of their outstanding balance.

  • How can I redeem my Sainsbury’s Gift Cards or eGift Cards online?

    Sainsbury’s Gift Cards and eGift Cards can be redeemed in store and at Sainsbury’s Online Groceries.  The maximum value that may be redeemed by a customer in one online grocery transaction is £250. Product exclusions apply.

    The use of our online grocery delivery service requires registration. eGift Card holders must register at Sainsburys.co.uk and accept the terms and conditions and privacy policy. Minimum online order value of £40 applies. Online delivery fees apply. An eGift Card cannot be used to pay for delivery charges.

    Dependent on card balance, you may use the eGift Card to deduct a maximum £250 from your shopping total. Any remaining balance must be paid for using the payment card linked to your online groceries account.

    To use an eGift Card or Gift Card online at Sainsburys.co.uk it must be converted to an online coupon.

    For Gift Cards, please see this link for further information https://help.sainsburys.co.uk/help/terms-and-conditions/giftcardtcs

    For eGift Cards please see this link for further information https://help.sainsburys.co.uk/help/products/about-sainsburys-egift

  • Can I print off my eGift Card or Fuel Payment Card?

    Yes, you can print out your eGift Card or Fuel payment Card by clicking on the URL provided. Please note your eGift Card and Fuel Payment Card can only be used once the template has been accessed.

  • Can a Sainsbury's or Multi Brand Gift Card or eGift Card be used in concessions?

    Our concessions cannot accept our Gift Cards or Vouchers, but all Sainsbury’s coffee shops do accept them.

  • Can I use my Sainsbury’s and Multi Brand Gift Cards in Sainsbury’s Local in partnership with Euro Garages?

    We cannot accept Gift Cards or eGift Cards at Sainsbury’s Local in partnership with Euro Garages.

  • Can I use my Sainsbury’s Gift Cards or eGift Cards in Argos?

    We cannot currently accept Sainsbury’s Gift Cards or eGift cards in Argos stores.

  • Can I use a Gift Card or eGift Card for purchases in petrol stations?

    You are unable to use your Sainsbury’s, Argos or Multi Brand Gift Card or eGift Card for purchases in petrol stations. 

    For further information on Gift Cards that can be spent in our petrol stations, please click here.

  • How can I view the Terms and Conditions?

    To view the terms and conditions for Sainsburys Gift Card, eGift Card or Fuel Payment Card please click here Terms & Conditions (sainsburys.co.uk)

    To view the terms and conditions for Argos Gift Card or eGift Card , please click here (Terms & Conditions (argos.co.uk)

    To view the terms and conditions for Multi Brand Gift Card or eGift Card please click here (Terms & Conditions (Sainsburys.co.uk)

  • How can I redeem my Fuel Payment Card?

    Sainsbury’s Fuel Payment Cards can only be redeemed in Sainsbury’s Petrol Filling Stations and will not be accepted in Sainsbury’s Supermarkets, Locals, Neighbourhood stores or online at www.sainsbury’s.co.uk.

  • How do I check the expiry on my Fuel Payment Card?

    The value of a Sainsbury’s Fuel Payment Card expires on the date shown on the Sainsbury’s Fuel Payment Card, which is 1 month or 12 months from the date of initial activation.  If unused within this time the card will be deemed inactive, and any remaining balance lost.

  • What can I redeem my Fuel Payment Card against in Sainsbury’s Petrol Filling Stations?

    You can only redeem your Fuel Payment Card against Petrol and Diesel. The Fuel Payment Card can not be redeemed against any other products. See list here for exclusions: Sainsbury’s Gift Card (sainsburys.co.uk).

  • How can I redeem my Multi Brand Gift Card or eGift Card instore?

    Multi Brand Gift Cards can be redeemed at point of purchase Instore. If your Multi Brand eGift Card is on your smart phone device you can also redeem from your smart phone device or print and take Instore. After each use Instore, any remaining balance on the Multi Brand Gift Card will be printed on a receipt. It is your responsibility to retain the receipt as evidence of your outstanding balance.

    There is no limit to the number of Multi Brand Gift Cards that can be used per transaction in Sainsbury’s Instore but the maximum amount of Multi Brand Gift Card that can be used in Argos, Habitat and TU is three (3) per transaction. The maximum value that can be redeemed from Multi Brand Gift Card is a total of £250 per transaction.

    If items are returned to store in accordance with our refund policy https://help.sainsburys.co.uk/help/refunds-returns/what-isrefund-policy, and https://help.argos.co.uk/help/refunds-&-returns/returns-product-support-and-repairs/returnsproductsupportrepairs#:~:text=I’ve%20changed%20my%20mind,with%20the%20tags%20if%20applicable) any refund due will be issued to a new gift card.

  • How can I redeem my Multi Brand Gift Card or eGift Card online?

    Redemption Online requires registration depending on where you are redeeming the Multi Brand Gift Card. There is no limit to the number of Multi Brand Gift Cards that can be used per transaction in Sainsbury’s Online but the maximum amount of Multi Brand Gift Card that can be used in Argos, Habitat and TU is three (3) per transaction. The maximum value that can be redeemed from Multi Brand Gift Card is a total of £250 per transaction.

    Sainsburys.co.uk:
    To use the Multi Brand Gift Card online at www.sainsburys.co.uk it must be converted to an online coupon. To convert, enter your unique Multi Brand Gift Card code and PIN at checkout. If a valid code and PIN has been used, you will be asked to manually enter how much you wish to convert. If you convert only part of your Multi Brand Gift Card balance you will be asked to provide your valid code and PIN on any future conversions. Your online coupon held in your coupon wallet will expire 24 months after conversion. Any remaining balance must be paid for using another payment card. Minimum order value of £40 applies. Online delivery fees apply. A Multi Brand Gift Card cannot be used to pay for delivery charges.

    If goods are out of stock on your booked grocery delivery date Sainsbury’s will offer a substitute unless you tell us not to. If as a result of substitutes, the value of your order drops below the value of your converted Multi Brand Gift Card applied to that transaction then the converted Multi Brand Gift Card payment will be used for the full value of your basket (excluding delivery charge). The balance will be credited to your Sainsbury’s online grocery coupon wallet as a new coupon to be used against an online grocery shop at Sainsbury’s within 24 months of conversion. If items are returned to store in accordance with our refund policy, https://help.sainsburys.co.uk/help/refunds-returns/what-isrefund-policy, any refund due will be credited to your Sainsbury’s online grocery coupon wallet.

    Argos.co.uk, TU.co.uk or Habitat.co.uk:
    To use the Multi Brand Gift Card online at Argos.co.uk, TU.co.uk or Habitat.co.uk, input the card number and PIN at the payment stage of your order. The value of your purchase will be deducted from the value of the Gift card or eGift Card. If you do not spend the entire balance of the Gift Card or eGift Card, any remaining balance will remain on the Multi Brand Gift Card.
    Redemption Online requires registration depending on where you are redeeming the Multi Brand Gift Card. Multi Brand Gift Card holders must register at Sainsburys.co.uk and accept the terms and conditions and privacy policy.